Careers

We are looking for a highly motivated and experienced Front Desk Associate for our salon. Your focus will be on providing an excellent customer experience to all of our guests, selling memberships (which save our guests so much money!) and cultivating a positive work environment. You will be highly focused on membership sales, retail sales, and booking clients. If you have a P.A.S.S.I.O.N for sales and providing outstanding Customer Service, we would love to hear from you!

We are looking for a Beauty Studio Receptionist to act as the first point of contact for customers, assist with social media scheduling and posting, administrative tasks and maintenance of the reception areas and treatment rooms. Salon Receptionist responsibilities include greeting customers upon their arrival, answering clients’ questions about services via phone, email or in person and processing transactions. To be successful in this role, you should be highly organized and able to manage clients with grace, even during peak demand. Ultimately, you will help boost our reputation by building friendly, trusting relationships with customers.

Responsibilities

Warmly greet clients, walk them to the proper beauty station and inform assigned beauticians of their arrival. Book and confirm appointments via phone and email on our scheduling app. Confirm with both clients and beauty technicians Process transactions (cash and credit cards) and issue receipts. Offer beverages and softly chat with clients who are in the waiting area. Welcome walk-ins, answer questions about services and schedule appointments based on availability Take pictures & videos of technician’s work as well as post on various social media accounts or upload to cloud account for Marketing Manager to access. Inform clients about new services and discounts Cross-sell services and products when appropriate (e.g. through informative brochures and gift cards) Update client records in file and on the customer database Maintain a tidy reception area Maintain inventory of lash extensions.

Requirements

Proven work experience as a Salon Receptionist, Front Desk Representative or similar role Hands-on experience with office equipment, like printers and POS systems Familiarity with processing transactions Advanced social media skills Excellent communication abilities (verbal, phone and email) with a customer service attitude Solid organization and record-keeping skills An ability to remain calm under stressful circumstances.